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Privacy Policy

Last updated: March 2026

Introduction

Billy Aircon ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.billyaircon.com.sg or use our services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

  • Fill out our contact form (name, email address, phone number)
  • Book a service appointment via WhatsApp or phone
  • Subscribe to our newsletter or promotional communications
  • Communicate with us via email, phone, or WhatsApp

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device, including:

  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website
  • IP address (anonymised)

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and service requests
  • Schedule and confirm service appointments
  • Provide customer support
  • Send you service reminders and promotional offers (with your consent)
  • Improve our website and services
  • Comply with legal obligations

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service delivery: With our in-house technicians to fulfil your service appointment
  • Legal requirements: If required by law or to protect our rights
  • Analytics: We may use anonymised, aggregated data for website analytics

Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Your Rights

Under the Personal Data Protection Act (PDPA) of Singapore, you have the right to:

  • Access your personal data held by us
  • Correct any inaccurate personal data
  • Withdraw your consent for data processing
  • Request deletion of your personal data

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us at: